Guaranteed Service

Response Time Guarantee

Allied Business Solutions will pre-call within 63 minutes and post-call to follow up on the repair within 48 hours. Allied Business Solutions will deliver a 4-hour average response time for office copiers and we will deliver a 3-hour average response time for segment 6 copiers. (Guaranteed within 30 miles of any Allied Business Solutions physical location).

Uptime Guarantee

Allied Business Solutions will guarantee 98% machine uptime over the life of the service contract.

Lease Guarantee

Allied Business Solutions guarantees your office copier for the life of the lease with maintenance. Should your system become non-repairable, Allied Business Solutios will replace your office copier with an equal or greater value machine.

Free Loaner Guarantee

Allied Business Solutions guarantees that, should your office copier be down for more than 8 business hours, we will provide a loaner system to you at no cost during the time of service. Allied Business Solutions will also include setup of network scanning and printing on the loaner.

Performance Guarantee

Allied Business Solutions guarantees to keep your new office copier performing up to manufacturer’s standards. We will provide you with a 3-year guarantee to ensure performance. Office copiers must be covered on a current Allied Business Solutions Service Agreement.

Professional Installation

Your equipment will be delivered by trained professionals and our experienced technicians will properly install your equipment free of charge.

Initial and Ongoing User Training

We provide complimentary training sessions to thoroughly review all of the features on your new system. We will also visit your office multiple times within the first month to answer any questions you might have and further assist you in mastering the operation of your new device. If you need additional training or support, just give us a call and we'll gladly come to your office to assist you.

Preventative Maintenance

We maximize the uptime and lifetime of your equipment by providing free, preventative maintenance at periodic intervals. We also follow the manufacturer's suggested replacement schedule on all consumable parts, and all upgrades made available by the manufacturer will be installed at no additional cost.